Refund policy
At Mimi Plush Outfits, every piece is crafted with care and offered in limited quantities. We want you to feel confident in your purchase — please read through our policy below, and don't hesitate to reach out if you have any questions before ordering.
✨ All Sales Are Final
Because our plush outfits are curated with love and available in limited quantities, all sales are final. We kindly ask that you review all product details and measurements carefully before completing your purchase.
📏 A Note on Sizing
We want your plushies to look their absolute best! While we do our best to provide accurate size references for various plush models (including Jellycat and Barcel Bear), we cannot guarantee a perfect fit for every unique plush.
If you're unsure whether an outfit will fit your cuddly friend, please reach out to us before purchasing — we're always happy to help!
💌 Eligible Returns & Refunds
We accept returns and issue refunds only under the following exceptional circumstances:
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Damaged Goods: The item arrived damaged or defective.
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Wrong Item Sent: You received an item different from what you ordered.
📩 How to Request a Return or Refund
If you received a damaged or incorrect item, please follow these steps:
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Email Us: Contact us at hello@mimiplushoutfits.com within 7 days of delivery.
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Provide Photos: Include clear photos of the damaged or incorrect item in your email.
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Resolution: Once approved, we'll make it right with a refund or replacement (processed within 5–7 business days).
🚫 Non-Returnable Items
We are unable to accept returns, exchanges, or issue refunds for:
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Sale or Discounted Items: Strictly final sale.
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Sizing Issues / Change of Mind: After the order has shipped.
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Altered Items: Items that have been washed, worn, or modified.
💡 Need Help Before Ordering?
If you have any doubts about a product, please contact us beforehand. We want you to love your purchase, and we're here to help you make an informed choice!